These Terms & Conditions govern the use of the Welling Florist website and apply to all orders and purchase agreements made for online flower delivery in Welling and surrounding areas. By placing an order through our website, you confirm that you accept these terms and conditions and you agree to comply with them. Please read them carefully before placing your order. These terms may be amended from time to time, and your continued use of our services indicates your acceptance of any updated or amended terms.
Welling Florist is a UK-based online flower shop providing flower arrangements and delivery services to customers in Welling and neighbouring communities. Our goal is to offer a fast, reliable, and beautiful flower delivery service tailored to both personal and corporate gifting needs.
Customers can browse our selection of floral products and arrangements online. Once you have selected your desired items, you may proceed to place an order by adding products to your shopping cart and following the online checkout process. You will be required to provide a delivery address within Welling or the surrounding region, as well as recipient details and your personal contact information. Upon successful completion of the ordering process, you will receive an order confirmation on-screen, as well as an email acknowledgment of your order.
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order for reasons such as out-of-stock items, difficulties in processing payment, delivery address falling outside our service area, or potential concerns about misuse of the service. In such instances, we will notify you promptly and provide a full refund as applicable.
It is your responsibility to provide accurate details for both your personal and delivery information. Any errors that result in failed deliveries are the customer’s responsibility, and additional redelivery costs may apply.
All floral products displayed on our website are subject to seasonal availability. While we endeavour to match orders as closely as possible to the images and descriptions shown, flowers are a natural product and some variation is to be expected. In the event that certain blooms are unavailable, we reserve the right to substitute them with flowers of equal or greater value and similar appearance, ensuring that the overall style and quality of your arrangement is maintained.
Vases, baskets, and other presentation materials are subject to change based on stock availability but will always be matched for style and value.
We accept payment online through secure payment gateways. Accepted methods include major credit and debit cards. All prices listed on the site are in Pounds Sterling (£) and include VAT where applicable.
Your payment will be processed at the point of order confirmation. In the event that we are unable to fulfil your order (for example, if the item is unavailable or delivery cannot be achieved), your payment will be refunded in full via your original payment method. Welling Florist cannot be held responsible for delays in the processing of refunds by third-party payment processors.
You must be authorised to use the payment method and card details supplied to us. Making a payment does not constitute acceptance of your offer to purchase—our contract with you will be formed only when we dispatch your order and confirm this via email or other confirmation method.
Welling Florist offers delivery services throughout Welling and nearby areas. When placing your order, you will be prompted to select a delivery date and provide delivery instructions if necessary. While we make every effort to deliver on your chosen date, especially during peak periods there may be minor delays. We do not guarantee deliveries at specific times unless a timed delivery has been explicitly agreed and confirmed in writing.
If delivery is attempted and no one is present at the delivery address, your flowers may be left with a neighbour, left in a safe place as specified, or a card may be left arranging collection or redelivery, subject to the discretion of our delivery team. We cannot accept responsibility for damage or loss of products left under these circumstances.
It is the customer's responsibility to ensure that the delivery address and recipient’s contact details are correct. Additional charges may apply for redeliveries due to incorrect information or failed delivery attempts.
If you wish to cancel or amend your order, you must contact us as soon as possible using the contact details provided on our website. The ability to cancel or alter an order depends on the status of your order and the delivery schedule:
If your flowers have already been prepared or dispatched, cancellations or amendments may not be possible, and you may be charged in full for the order.
Once your request has been received, we will confirm whether it has been possible to cancel or amend as per your request and process any applicable refunds promptly. Refunds, where due, will be processed via the original payment method within a reasonable time frame.
Due to the perishable nature of flowers and floral arrangements, returns are generally not accepted unless products arrive damaged, incorrect, or not as described. If you are dissatisfied with the quality of your order or believe you have received an incorrect or damaged item, please notify us as soon as possible upon receipt and within 24 hours of delivery. We may require photographic evidence to support any claims, and in some circumstances, we may request the return of the goods for inspection.
If, upon investigation, your claim is upheld, we will offer an appropriate remedy, which may include a replacement, partial refund, or full refund, depending on the circumstances and at our sole discretion.
You agree to use our website and place orders in accordance with all local laws and regulations relevant to Welling and the wider United Kingdom. Misuse of the service—including, but not limited to, placing fraudulent orders, providing misleading details, or attempting to disrupt the operation of our website—may result in the suspension or termination of your access to our services and may lead to legal action.
To the maximum extent permitted by law, Welling Florist shall not be liable for any indirect, incidental, or consequential loss or damage that may arise from the use of our website, the ordering process or delivery service, including delays or non-delivery caused by circumstances beyond our reasonable control (such as adverse weather, third-party interruptions, or inaccuracies in customer-provided details).
Our total liability in respect of all other losses arising under or in connection with your order—whether in contract, tort (including negligence), breach of statutory duty, or otherwise—shall not exceed the total value of your order.
We exclude all warranties and conditions, whether express or implied, to the extent permitted by law, except as explicitly stated in these Terms & Conditions.
We value your privacy and take care to protect any personal information you provide. All customer data is processed in accordance with current UK data protection laws and our privacy policy, which is available on our website. Personal data is stored securely and is used solely for order processing, delivery, customer service, and fulfilling any legal requirements.
All content displayed on the Welling Florist website, including text, imagery, design, and branding, is protected by copyright and intellectual property laws. No part of this website may be reproduced or used for commercial purposes without our prior written permission.
These Terms & Conditions and any contract for the purchase of goods and services through Welling Florist are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes, claims, or proceedings arising from or related to the use of this website and our services.
If any provision of these Terms & Conditions is deemed invalid, illegal, or unenforceable by a competent authority, the remaining provisions will continue in full force and effect.
These Terms & Conditions constitute the entire agreement between you and Welling Florist regarding your use of our website and services, and they supersede any previous agreements or understandings.
If you have any questions or require assistance regarding these Terms & Conditions, order processes, or any related matter, please contact our customer service team through the details made available on our website. Our team is available to address your queries and provide guidance before, during, and after your purchase.
These terms apply to all Welling Florist customers based in Welling and the surrounding areas, including but not limited to those who place orders for delivery to these locations. By using our services, you acknowledge and agree to these terms in full.
Last updated: June 2024
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Welling, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Welling.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
