At Welling Florist, we are proud to be a trusted local florist delivering beautiful, fresh flowers to households and businesses throughout Welling and the surrounding areas. We stand by the quality and freshness of our floral arrangements, working with care and precision to create bouquets that delight on arrival. Your satisfaction is at the centre of everything we do, which is why we offer a comprehensive returns, refunds, and complaints policy.
We guarantee the freshness of our flowers for a minimum of five days from the time of delivery, provided they are cared for according to the instructions supplied with your order. Our team sources premium stems and prepares bouquets just before dispatch to ensure maximum longevity. Should you notice that your flowers are not fresh or fail to meet your expectations within this window, please refer to our returns and refund process below.
While every care is taken to ensure your flowers arrive in perfect condition, occasionally mishaps can occur during transit. If your bouquet or arrangement appears damaged, wilted, or otherwise unsatisfactory at the moment of delivery, we ask that you contact us as soon as possible—ideally within 24 hours of receipt. This allows us to address the situation quickly and ensure you experience our high standards of service. Please retain both the flowers and all original packaging, as these may need to be inspected by our team before we proceed with any resolution.
If your flowers are damaged on arrival or fall short of our freshness guarantee within the five-day window, you can choose either a full refund or a replacement bouquet, delivered promptly to your door. We may request photographs to help us understand the issue and continually improve the quality of our service to the Welling community. Once we have assessed your claim, refunds are typically processed within 3-5 working days using your original payment method. Replacement deliveries are given priority and scheduled at your earliest convenience.
Your feedback matters to us. If you have any complaints regarding our products, service, or delivery, we invite you to reach out directly. We are committed to investigating and resolving complaints with professionalism and care. Our local team will acknowledge your complaint within 24 hours and outline the next steps. Where appropriate, we will offer suitable remedies, such as partial refunds, replacements, or complimentary add-ons, ensuring your satisfaction with every interaction.
As a dedicated Welling florist, we value the relationships we have built with local households and businesses. Our reputation is founded on trust, reliability, and consistently high standards. If for any reason you are not completely satisfied with your experience at Welling Florist, please let us know—your happiness is our priority, and we're here to help.
Thank you for choosing Welling Florist. We look forward to brightening your day with beautiful, fresh flowers and outstanding service every time.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
